Vacant job

At SOS Alarm, you get a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, all year round. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and the desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development without compromising your health. You will be part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of it?

"One of the most fun things about this job is that no day is the same as the other". You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, you respond to the emergency number 112 and are the first contact for those seeking help before other rescue resources arrive.

The 112 calls cover everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as the police, rescue services, and ambulances. The work is often conducted at a high pace, and those seeking help are always in focus. The work is carried out at the SOS center where you sit in an open environment with your colleagues.

Do you want to make a real difference? Become an SOS operator at SOS Alarm in Gothenburg!

Do you want a meaningful job where you contribute to a safer Sweden? We are looking for committed and stress-resistant employees who thrive in a dynamic and socially important role. As an SOS operator, you are the first contact for people in need – a role where you save lives and create safety every day.

About the position

As an SOS operator, you answer incoming calls to the emergency number 112. Your main task is to ensure that the right help is sent to the right place at the right time. The calls vary from acute medical cases, traffic accidents, and fires to situations where someone just needs to hear a calming voice.

You work closely with colleagues and external actors such as the police, rescue services, and ambulances. The work takes place at a high pace, around the clock, which means that working hours are distributed across both day, evening, night, and weekends.

The position is located at our SOS center in Gothenburg, with fixed start dates in February or March 2026.

What we offer

• Development: Comprehensive training and mentoring, including training weeks in Kista (travel and accommodation are covered by us).
• Meaningfulness: A socially important job where the individual is at the center.
• Collaboration: Work with engaged colleagues and cooperation with, for example, the police, ambulance, and rescue services.
• Security: Supportive leadership and a work environment characterized by our values – Professional, Empathetic, Responsible, and Collaborative.

Are you our next SOS operator?

We are looking for you who:

• Have at least 3 years of work experience
• Are confident in yourself and have high stress tolerance, even over longer periods.
• Have a very good ability to multitask and enjoy working in a structured and methodical way.
• Are attentive, empathetic, and professional in meeting other people.
• Have very good knowledge of Swedish both in speech and writing and have good knowledge of English, especially in speech.
• Have good computer skills and the ability to work in complex systems.

It is important that you are in the right place in life, as the training requires a lot from you mentally.

Meritorious experiences: Previous work in healthcare, emergency services, alarm centers, or similar roles.

Recruitment process

After you have submitted your application (CV, cover letter, and a video greeting), you will undergo psychological tests. These are mandatory to proceed in the process. Before any interview, you will be invited to work tests and company information.

Conditions

• The position is full-time and starts with a 6-month probationary period.
• SOS Alarm conducts security checks and drug tests according to the Security Protection Act (2018:585) and the Act (1974:191) on security companies.

Application

We look forward to your application! Submit it as soon as possible, the last application date is November 16 2025 to take the next step in your career as an SOS operator.

Do you have questions? Contact the recruiting managers: Frida Fredriksson or Elisabeth Paipalis [email protected]

Make a difference – become part of SOS Alarm.